Card Specialist (Technology)

Windhoek, Khomas
Permanent
Full-time

5 days ago

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities which include providing level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.QualificationsBachelor's Degree in Information TechnologyAdditional InformationExperience:

5 years: Proven experience in application of service management processes and frameworks. Experience gained in providing level 2 technical support to an area of the business.
Knowledge in the industry card environment will be an advantage.
Knowledge and or experience in an information technology environment will be an advantage.
Knowledge and or experience of Visa and Mastercard environment will an advantage.

Key Responsibilities:

Review unit testing and system integration testing (SIT) completed by head office functions or other country teams. Identify gaps in the testing that need to be covered by additional local testing.
For major system failures, participate in the crisis management process by troubleshooting and analysing diagnostic information, identifying the root cause of the failure to implement remedial steps to solve the issue and by participating in a coordinated effort to bring the systems back into full operation.
Perform day-to-day support and maintenance of the card environment.
Review the performance of the systems against service level agreements and operational level agreement with the infrastructure team. Compile reports and provide feedback to business users on the system uptime, open incidents, incident resolution times and all other pertinent matters monthly.
Review open incidents and issues daily. Perform daily, monthly, and annual data loads into interfacing systems locally or to the main data centre at head office. Review and resolve error logs and data transfer issues.

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Checking Things
Developing Expertise
Documenting Facts

Technical Competencies:

Application Knowledge for Support
Data Analysis and Inference
Risk Management
Stakeholder Management (IT)
Trouble Shooting

Standard Bank

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