Assistant Manager Job

• Ensure accurate and timely capturing, verification, and submission of documentation (invoices, GRVs, petty cash, claims).

• Audit the safe daily and reconcile cash collection banking (CCB) and financial reports.
• Manage end-of-day cash-up, tills, floats, and bank deposits.
• Prepare and maintain accurate reports on store performance, expenses, and compliance.
• Oversee employee attendance records, shift schedules, and leave management.

• Uphold compliance with company policies, procedures, and financial controls.

• Monitor and control stock levels, ensuring product availability while avoiding stockouts or overstocking.
• Implement and monitor First In, First Out (FIFO) / First Expiry, First Out (FEFO) practices.
• Conduct and oversee stock counts, reconciliations, and variance investigations.
• Identify, record, and process expired, damaged, or condemned stock per policy.
• Manage product master data, article labeling, and recipe adherence.
• Place and follow up on purchase orders and supplier claims.
• Ensure service excellence and consistently promote operational and service standards.
• Address customer queries and complaints promptly and professionally.
• Build and maintain strong relationships with suppliers, service providers, and internal stakeholders.
• Negotiate with suppliers/customers where necessary to support store performance.
• Supervise, coach, and develop subordinates, ensuring adherence to company policies and standards.
• Oversee recruitment, induction, training, and performance management of staff.
• Manage workforce planning including scheduling, overtime, wages, and leave.
• Conduct staff forums, drive engagement initiatives, and promote company culture and values.
• Enforce discipline and provide counselling in line with company procedures.
• Oversee store opening and closing procedures to ensure safety and compliance.
• Ensure housekeeping, hygiene, and food safety standards are maintained.
• Conduct daily inspections and enforce compliance with health, food, and safety policies.
• Ensure protective clothing and equipment are correctly used by staff.
• Monitor equipment functionality and coordinate maintenance as required.
• Compile and submit daily, weekly, and monthly operational and financial reports.
• Report on stock variances, shrinkage, and supplier claims.
• Report on manpower budgets, overtime, and wage costs.
• Prepare and present health & safety inspection reports.

• Provide feedback to the Manager: Shop & Bistro and Finance

• Safeguard confidential documents and company trade secrets.
• Assist in all operational areas during staff shortages, absence or crisis.
• Attend meetings, training, and workshops as required.
• Support management with projects and initiatives as delegated.

• Bachelor's degree/diploma in Business Administration, Retail Management, or related field.
• Minimum 4 years retail experience, of which at least 2 years in a managerial/supervisory or retail administration role.
• Knowledge of budgetary control, cash handling
• Computer literacy (MS Office Package).
• SAP and financial systems knowledge.

Ohlthaver & List