Assistant Manager Retail - iStore Dunes Mall, Namibia
- Walvis Bay, Erongo
- Permanent
- Full-time
- Support the Store Manager in achieving store sales, profitability, and customer satisfaction targets.
- Assist with the day-to-day running of the store, ensuring smooth operations across all departments.
- Step into the Store Manager role in their absence, ensuring continuity in leadership and performance.
- Coach and mentor team members, helping them grow and reach their potential.
- Contribute to team motivation, development, and performance management.
- Ensure operational processes (stock, systems, opening/closing, reporting) are followed correctly and efficiently.
- Maintain high standards in visual merchandising and Apple brand presentation.
- Actively resolve customer concerns and ensure all customer interactions are handled with professionalism and care.
- Analyze store performance and work with the Store Manager to implement strategies for improvement.
- Completed Namibian Senior Secondary Certificate Ordinary (NSSCO).
- 3+ years' experience in a customer-facing retail leadership role.
- Proven ability to support, lead, and inspire a team in a high-paced retail environment.
- Excellent interpersonal, communication, and problem-solving skills.
- A customer-first mindset with a strong understanding of service excellence.
- Strong organizational and time-management skills.
- Passion for technology, learning, and innovation.
- Willingness to work flexible retail hours, including weekends and public holidays.
- Leadership experience in a premium retail brand.
- Growth and development opportunities in the tech retail space.
- A collaborative and innovative work environment.