Customer Service Agent (German-Speaking, Work from Namibia)

Adaire Technology Services AG

Windhoek, Khomas
Contract
Full-time

21 hours ago

Take advantage of Namibia's digital nomad visa to join us for 6 months!Our client is a global company strongly focused on engineering & technology, powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.DescriptionDo you enjoy being in daily contact with customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?This role is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.TasksRoles & Responsibilities

Ensuring optimal order processing to assure a great customer experience
Receive, review, and process new orders based on customer purchase orders (POs)
Creating order confirmations and releasing shipments of products to customers according to available stock
Handling of product returns and respective credit notes
Assure prompt follow-up of overdue (pre-)payments and double payments
Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
Handle customer phone calls, English and German
Manage the customer master data in the ERP system
Proactively supporting the procurement team with the demand planning
Supporting the logistics team with inbound and outbound deliveries
Ensuring the best product availability by managing internal stock transfers between multiple warehouse locations

RequirementsSkills

Commercial degree/qualification or similar
2+ years professional experience in the areas of customer service and/or logistics
Proactive, precise, and service-oriented way of working
Organizational talent with excellent teamwork and communication skills
High degree of independence and commitment
Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR
Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
Ability to find economic solutions to problems

Adaire Technology Services AGAdaire is a software outsourcing services provider with its R&D center in Windhoek, Namibia and its sales/marketing offices in Zurich, Switzerland and Berlin, Germany.

Adaire Technology Services AG

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