Branch Manager Walvis Bay,Namibia with experience

BlackOpal Recruitment

  • Namibia
  • Permanent
  • Full-time
  • 1 month ago
  • Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff.
  • Manage the change process with your Business units.
  • Monitor and optimize utilization and performance of all resources.
  • Create ideas to streamline processes and ensure increased efficiencies and effectiveness.
  • Create solutions to resolve staff / resource issues.
  • Ensure that the team's Job Descriptions and Performance KPI's are in place and managed.
  • Create a strong team spirit amongst the team.
  • Encourage and develop multi skilled staff.
  • Remunerate staff according to market norm, job description and performance.
  • Performance manage staff were need be.
  • Ensure the effective running and co-ordination of the operational functions within the Branch.
  • Continuously review the operational and process guidelines (ISO 9001: 2000).
  • Co-ordinate the ISO audit process in your respective Branch.
  • Ensure operational effectiveness, efficiency and quality control.
  • Develop and maintain best practices to timeously inform customers of their cargo status.
  • Ensure full adherence to the prescribed policies and procedures within the business units.
  • Identify potential risk areas and implement mitigation strategies.
  • Make sound commercial business decisions, within given mandates.
  • Ensure an effective and efficient insurance claims process is in place within the Branch.
  • Manage asset utilisation within the Branch to industry standards.
  • Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these.
  • Gain a full understanding of the operational systems.
  • Ensure that the Customs entry team are appraised. New Customs initiatives, tariff changes are implemented and add value to the client.
  • Initiate Customs consultancy opportunities where possible.
  • Manage the profit and loss of the Branch.
  • Investigate and implement ways in which to reduce costs and increase margins.
  • Prepare the Branch and business units budgets.
  • Present budgets to management.
  • Approve expenses as per limits of authority.
  • Manage the margins of clients and implement ways in which to optimise the margins within the branch.
  • Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition.
  • Minimise the company risk through client exposure and Customs exposure.
  • Manage the Customs deferment cut off.
  • Ensure timeous resolution of outstanding debtor queries, foreign debtor's queries, creditor reconciliation queries and foreign account queries.
  • Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.).
  • Review performance measurements for customers according to The company Logistics KPI's and together with Clients Service and operations implement process improvement initiatives.
  • Manage and optimise the first time right principle ensuring client satisfaction.
  • Visit clients and communicate telephonically with clients.
  • Continuously investigate additional value added products and process specific for customer needs.
  • Ensure client communication is effective and efficient.
  • Manage declining revenue from clients and create solutions in which to regain business where need be.
  • Continually review client commercial terms ensuring relative return for work performed.
  • Manage the sales staff.
  • Ensure sales staff have targets and the sales process is understood and implemented.
  • Approve tenders and proposals according to the tender and proposal process.
  • Liaise with sales staff regarding new client's requirements and the client take-on process.
  • Ensure client calls are made and manage the effectiveness of these calls.
  • Attend sales calls with sales staff.
  • Gain new business directly.
  • Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors.
  • Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives.
  • Negotiate and implement agreements with rates with approved service providers.
  • Manage service provider performance and allocate volumes according to their performance.
  • Take accountability of your Branch and Business Units Balance Scorecard (KPI's) and the initiatives resulting from the consolidation of these scorecards.
-Requirements- Minumun level of education: Diploma /Bachelor's/ N6
Years of experience: 5
Driver's license: EB
Availability for travel: Yes
Availability for change of residence: No
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Description
  • Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff.
  • Manage the change process with your Business units.
  • Monitor and optimize utilization and performance of all resources.
  • Create ideas to streamline processes and ensure increased efficiencies and effectiveness.
  • Create solutions to resolve staff / resource issues.
  • Ensure that the team's Job Descriptions and Performance KPI's are in place and managed.
  • Create a strong team spirit amongst the team.
  • Encourage and develop multi skilled staff.
  • Remunerate staff according to market norm, job description and performance.
  • Performance manage staff were need be.
  • Ensure the effective running and co-ordination of the operational functions within the Branch.
  • Continuously review the operational and process guidelines (ISO 9001: 2000).
  • Co-ordinate the ISO audit process in your respective Branch.
  • Ensure operational effectiveness, efficiency and quality control.
  • Develop and maintain best practices to timeously inform customers of their cargo status.
  • Ensure full adherence to the prescribed policies and procedures within the business units.
  • Identify potential risk areas and implement mitigation strategies.
  • Make sound commercial business decisions, within given mandates.
  • Ensure an effective and efficient insurance claims process is in place within the Branch.
  • Manage asset utilisation within the Branch to industry standards.
  • Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these.
  • Gain a full understanding of the operational systems.
  • Ensure that the Customs entry team are appraised. New Customs initiatives, tariff changes are implemented and add value to the client.
  • Initiate Customs consultancy opportunities where possible.
  • Manage the profit and loss of the Branch.
  • Investigate and implement ways in which to reduce costs and increase margins.
  • Prepare the Branch and business units budgets.
  • Present budgets to management.
  • Approve expenses as per limits of authority.
  • Manage the margins of clients and implement ways in which to optimise the margins within the branch.
  • Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition.
  • Minimise the company risk through client exposure and Customs exposure.
  • Manage the Customs deferment cut off.
  • Ensure timeous resolution of outstanding debtor queries, foreign debtor's queries, creditor reconciliation queries and foreign account queries.
  • Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.).
  • Review performance measurements for customers according to The company Logistics KPI's and together with Clients Service and operations implement process improvement initiatives.
  • Manage and optimise the first time right principle ensuring client satisfaction.
  • Visit clients and communicate telephonically with clients.
  • Continuously investigate additional value added products and process specific for customer needs.
  • Ensure client communication is effective and efficient.
  • Manage declining revenue from clients and create solutions in which to regain business where need be.
  • Continually review client commercial terms ensuring relative return for work performed.
  • Manage the sales staff.
  • Ensure sales staff have targets and the sales process is understood and implemented.
  • Approve tenders and proposals according to the tender and proposal process.
  • Liaise with sales staff regarding new client's requirements and the client take-on process.
  • Ensure client calls are made and manage the effectiveness of these calls.
  • Attend sales calls with sales staff.
  • Gain new business directly.
  • Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors.
  • Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives.
  • Negotiate and implement agreements with rates with approved service providers.
  • Manage service provider performance and allocate volumes according to their performance.
  • Take accountability of your Branch and Business Units Balance Scorecard (KPI's) and the initiatives resulting from the consolidation of these scorecards.
  • Number of vacancies: 1
Requirements * Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 5
  • Driver's license: EB
  • Availability for travel: Yes
  • Availability for change of residence: No

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