Branch Manager Walvis Bay,Namibia with experience

• Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff.
• Manage the change process with your Business units.
• Monitor and optimize utilization and performance of all resources.
• Create ideas to streamline processes and ensure increased efficiencies and effectiveness.
• Create solutions to resolve staff / resource issues.
• Ensure that the team's Job Descriptions and Performance KPI's are in place and managed.
• Create a strong team spirit amongst the team.
• Encourage and develop multi skilled staff.
• Remunerate staff according to market norm, job description and performance.
• Performance manage staff were need be.

• Ensure the effective running and co-ordination of the operational functions within the Branch.
• Continuously review the operational and process guidelines (ISO 9001: 2000).
• Co-ordinate the ISO audit process in your respective Branch.
• Ensure operational effectiveness, efficiency and quality control.
• Develop and maintain best practices to timeously inform customers of their cargo status.
• Ensure full adherence to the prescribed policies and procedures within the business units.
• Identify potential risk areas and implement mitigation strategies.
• Make sound commercial business decisions, within given mandates.
• Ensure an effective and efficient insurance claims process is in place within the Branch.
• Manage asset utilisation within the Branch to industry standards.
• Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these.
• Gain a full understanding of the operational systems.
• Ensure that the Customs entry team are appraised. New Customs initiatives, tariff changes are implemented and add value to the client.
• Initiate Customs consultancy opportunities where possible.
• Manage the profit and loss of the Branch.
• Investigate and implement ways in which to reduce costs and increase margins.
• Prepare the Branch and business units budgets.
• Present budgets to management.
• Approve expenses as per limits of authority.
• Manage the margins of clients and implement ways in which to optimise the margins within the branch.
• Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition.
• Minimise the company risk through client exposure and Customs exposure.
• Manage the Customs deferment cut off.
• Ensure timeous resolution of outstanding debtor queries, foreign debtor's queries, creditor reconciliation queries and foreign account queries.
• Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.).
• Review performance measurements for customers according to The company Logistics KPI's and together with Clients Service and operations implement process improvement initiatives.
• Manage and optimise the first time right principle ensuring client satisfaction.
• Visit clients and communicate telephonically with clients.
• Continuously investigate additional value added products and process specific for customer needs.
• Ensure client communication is effective and efficient.
• Manage declining revenue from clients and create solutions in which to regain business where need be.
• Continually review client commercial terms ensuring relative return for work performed.

• Manage the sales staff.
• Ensure sales staff have targets and the sales process is understood and implemented.
• Approve tenders and proposals according to the tender and proposal process.
• Liaise with sales staff regarding new client's requirements and the client take-on process.
• Ensure client calls are made and manage the effectiveness of these calls.
• Attend sales calls with sales staff.
• Gain new business directly.
• Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors.
• Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives.
• Negotiate and implement agreements with rates with approved service providers.
• Manage service provider performance and allocate volumes according to their performance.

• Take accountability of your Branch and Business Units Balance Scorecard (KPI's) and the initiatives resulting from the consolidation of these scorecards.

• Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff.
• Manage the change process with your Business units.
• Monitor and optimize utilization and performance of all resources.
• Create ideas to streamline processes and ensure increased efficiencies and effectiveness.
• Create solutions to resolve staff / resource issues.
• Ensure that the team's Job Descriptions and Performance KPI's are in place and managed.
• Create a strong team spirit amongst the team.
• Encourage and develop multi skilled staff.
• Remunerate staff according to market norm, job description and performance.
• Performance manage staff were need be.

• Ensure the effective running and co-ordination of the operational functions within the Branch.
• Continuously review the operational and process guidelines (ISO 9001: 2000).
• Co-ordinate the ISO audit process in your respective Branch.
• Ensure operational effectiveness, efficiency and quality control.
• Develop and maintain best practices to timeously inform customers of their cargo status.
• Ensure full adherence to the prescribed policies and procedures within the business units.
• Identify potential risk areas and implement mitigation strategies.
• Make sound commercial business decisions, within given mandates.
• Ensure an effective and efficient insurance claims process is in place within the Branch.
• Manage asset utilisation within the Branch to industry standards.
• Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these.
• Gain a full understanding of the operational systems.
• Ensure that the Customs entry team are appraised. New Customs initiatives, tariff changes are implemented and add value to the client.
• Initiate Customs consultancy opportunities where possible.
• Manage the profit and loss of the Branch.
• Investigate and implement ways in which to reduce costs and increase margins.
• Prepare the Branch and business units budgets.
• Present budgets to management.
• Approve expenses as per limits of authority.
• Manage the margins of clients and implement ways in which to optimise the margins within the branch.
• Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition.
• Minimise the company risk through client exposure and Customs exposure.
• Manage the Customs deferment cut off.
• Ensure timeous resolution of outstanding debtor queries, foreign debtor's queries, creditor reconciliation queries and foreign account queries.
• Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.).
• Review performance measurements for customers according to The company Logistics KPI's and together with Clients Service and operations implement process improvement initiatives.
• Manage and optimise the first time right principle ensuring client satisfaction.
• Visit clients and communicate telephonically with clients.
• Continuously investigate additional value added products and process specific for customer needs.
• Ensure client communication is effective and efficient.
• Manage declining revenue from clients and create solutions in which to regain business where need be.
• Continually review client commercial terms ensuring relative return for work performed.

• Manage the sales staff.
• Ensure sales staff have targets and the sales process is understood and implemented.
• Approve tenders and proposals according to the tender and proposal process.
• Liaise with sales staff regarding new client's requirements and the client take-on process.
• Ensure client calls are made and manage the effectiveness of these calls.
• Attend sales calls with sales staff.
• Gain new business directly.
• Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors.
• Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives.
• Negotiate and implement agreements with rates with approved service providers.
• Manage service provider performance and allocate volumes according to their performance.

• Take accountability of your Branch and Business Units Balance Scorecard (KPI's) and the initiatives resulting from the consolidation of these scorecards.

• Number of vacancies: 1

• Years of experience: 5
• Driver's license: EB
• Availability for travel: Yes
• Availability for change of residence: No

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