Your dream job could be just a few clicks away. Start the process by creating your candidate profile. Once your profile is created, navigate to the desired opportunity and apply.PURPOSE OF THE POSITION:To provide a warm and authentic welcome, create unique unforgettable dining experiences for guests, and support the efficient functioning of the establishment during busy times.QUALIFICATIONS & EXPERIENCE:
Minimum Grade 12 with English and Mathematics.
2 years of experience in a restaurant operation as a hostess of service is required.
Beverage/wine knowledge
Knowledge of Micros/Opera will be an advantage
KEY ACCOUNTABILITIES:
Welcome guests upon arrival and acknowledge each guest with a smile and a friendly verbal greeting in line with the sequence of service.
Any handling of payment. Transaction credit, cash, vouchers, and room charge.
Assist guests in finding suitable seating arrangements based on their preferences and group size.
Manage waitlists during peak hours, ensuring efficient turnover of tables.
Handle all guest complaints in a courteous and professional manner and provide feedback to the guest.
Coordinate dining reservations for lunch or dinner through ResDiary or manual systems.
Verify daily in-house guests for any complimentary meals and communicate with waitstaff accordingly.
Maintain product knowledge and provide guests with information about menu items, daily specials, and promotions, offering recommendations as needed.
Liaise with waiters, kitchen staff, and management to ensure smooth coordination of guest seating and service
Monitor the cashiering function of the outlet in compliance with SHS SOPs after every shift.
Ensure that the billing procedure and payment are correct and adhered to.
Manage the cash and cash-up procedures in line with policies & procedures.
Promote upselling opportunities by highlighting additional menu items, beverages, or desserts to enhance the guest experience and increase revenue.
Adhere to HACCP regulations concerning health, safety, or other compliance requirements, as well as brand standards and HACCP policies and procedures.
CLOSING DATE: 11 SEPTEMBER 2025O&L - a Great Place to Work.Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer."This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."Requisition ID: 5061
