Branch Manager: Swakopmund Branch

• Acquisition of new clients to the Bank within the Retail Banking division, as well as retention of existing clients.
• Deliver world-class, benchmarked customer service, including identifying branch capacity needs and requirements and maintaining sound relationships with stakeholders and clients.
• Manage the branch budget, meet sales and profit targets, and control expenses and action financial reports.
• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out.
• Promote and ensure digital migration and education of clients.
• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.
• Ensure clear roles and responsibilities are linked to each specific role.
• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
• Mitigate risks by enforcing legislative requirements and compliance and ensure staff adherence to cash management and data quality standards.
• Understand and apply the bank’s risk and credit policy, manage client expectations accordingly, and ensure compliance with risk standards by completing specified compliance training and ensuring that teams complete theirs.

• Support the achievement of the business strategy, objectives and values and stay abreast of developments in field of expertise.
• Ensure staff attend relevant training to drive client centric behaviors.
• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems by embracing agile principles and ensure a client centric environment.
• Market the bank’s products and services to existing as well as prospective clients.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.

• Business terms and definitions
• Communication Strategies
• Governance Risks and Controls
• Credit management principles and requriements
• Principles of Financial Management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing
• Microsoft Office

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

Nedbank