Manager, Investigations & Fraud Risk


  • Namibia
  • Permanent
  • Full-time
  • 1 month ago
Our range of products and services covers all your personal banking needs, from insurance and loans, to bank accounts and...

Job Ad & Profile Description

Position : Manager, Investigations & Fraud Risk

Job Purpose

The role of the Manager, Investigations is to perform a management role in minimising the impact of financial crime and integrity misconduct through timeous high quality investigative interventions. This would include protecting the Standard Bank Group's (“SBG”) assets and interests from acts of financial crime and misconduct including mitigating present exposures; providing a first class forensic investigatory service to stakeholders within SBG; Consequence managing person(s) who have committed acts of financial crime or dishonesty against the SBG; and adhering to the SBG forensic investigatory standards (in accordance with the forensic investigation manual and FAQs) and capabilities in line with international better practice.

Key Responsibilities/Accountabilities

Performing Financial Crime Investigations
  • Appropriately plan and scope the abovementioned investigations to ensure adequate investigatory focus;
  • Appropriately control, secure and reference evidence acquired during forensic investigation;
  • Consult with Group Financial Crime Control personnel (subject matter professionals such as Legal and other parties) to ascertain the best course of action for SBG;
  • Perform information and admission seeking interviews of SBG personnel and other parties (where required);
  • Draft for review and present Executive Summary and Factual Finding report feedback to senior internal stakeholders;
  • Present, where required, evidence in disciplinary enquiry, civil court and/or criminal court based on factual findings reports from investigations;
  • Adopt, where appropriate, a litigation support role in respect of investigations in which the SBG wishes to adopt legal proceedings;
  • Implement and maintain Forensic Investigation standards in accordance with better practice
  • Maintain absolute confidentiality over investigatory information;
  • Engage with stakeholders and manage stakeholder expectations in terms of investigatory processes;
  • Perform compliance reviews in Business Unit Financial Crime Control elements to ascertain whether the unit complies with the Group Investigatory Standards;
  • Providing oversight of investigations and expenditure relating to external forensic consultancy service providers;
  • Perform, where required, peer reviews of investigatory files and process; and
  • Perform fraud awareness and fraud prevention/detection presentations to key stakeholders as and when required
Assess and identify control environment weaknesses
  • Perform post fraud control reviews to identify the weaknesses in the control environment which led to/facilitated the financial crime or misconduct;
  • Identify and recommend system/control/people/technology controls identified during investigations;
  • Maintain timeous input to the control repository tracking tool;
  • Engage with the appropriate internal and external stakeholders to ensure timeous implementation of control recommendations, thereby mitigating future incidents;
Responsible for effective internal and external stakeholder management
  • Build and maintain credible relationships with internal and external stakeholders ensuring their issues, objectives and priorities are reflected in the agreed solution.
  • Stakeholders include Application Fraud, Group Legal, Home Loans; VAF business, SBIB, Group Investigations management, SARB, SABRIC, Law Enforcement, FCRM's as well as peers in local banks.
  • Engage with stakeholders effectively on all matters relating to fraud while managing adherence to agreed SLA's.
  • Maintain effective working relationships with other business units, providing input to business discussions, decisions and identifying/implementing initiatives to enhance business performance in relation to Group Investigations.
  • Deliver exceptional customer service to our investigation team members and other business units
  • Understand and embrace the SBG vision and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives.
  • Identify training courses and career progression opportunities for self with input from management, to improve personal capability and to stay abreast of developments in field of expertise.
  • Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
  • Share knowledge of trends and identified fraud risks with team and stakeholders so that relevant up - skilling takes place.
  • Provide input, support and recommend development of new and/or enhanced processes that will improve our forensic service offerings.
Required profile for job ad : Manager, Investigations & Fraud Risk

Type of qualification: Diploma Field of study: Generic Management
BTech / Diploma in Criminal Justice and Forensic Auditing / Certified Fraud Examiner (CFE) accreditation.

Job Function: Risk Management
Job Family: Financial Crime Risk Management
Years: 5-7 Years
Experience Description: Roles in Financial Crime Risk management are accountable for developing and implementing policies, processes and activities that limit the Group's losses as a result of financial crime. The risk management areas encompass prevention of money laundering, terrorist financing, internal fraud, external fraud, identity theft, bribery and corrruption and the effective implementation of international sanctions

Personal and Business Banking
Job Family: Branch Operations
Years: 3-4 Years
Experience Description: This job family covers all the administrative, operational and cash management aspects of retail and commercial branches. These jobs take care of diverse processes that relate to the back office ledger functions in the Branch Network including account maintenance and verification, deceased estates, periodical payments, listings and reports

Job Function: Business Support
Job Family: Project Management
Years: 1-2 Years
Experience Description: Project management is the discipline accountable for the scoping, definition, design, development, testing and implementation of business changes. It includes overseeing the execution of the different components and controlling resources, both people and financial, to achieve specific goals. Projects are temporary endeavours to produce beneficial change and added value.

Job Function: Independent Assurance
Job Family: Transaction or Client Monitoring
Years: 1-2 Years
Experience Description: These jobs are responsible for executing the different types of monitoring that is required by the regulators including anti-money laundering, terrorism financing, FATCA (US tax compliance), sanctions etc. They either work with the definition of the algorithms that are built on the systems to create alerts or respond to the alerts by reviewing the transactions that are brought up by the alerts.

Knowledge/Technical Skills/Expertise

Competency Label: Effective Business Communication
Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes
Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Competency Label: Fraud Investigation
Competency Description: The ability to conduct investigations and gather evidence where cases of fraud are reported or suspected.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Competency Label: Risk Reporting
Competency Description: The ability to prepare quantified and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Competency Label: Risk Identification
Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Competency Label: Data Management
Competency Description: The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies Proficiency Level: PROFICIENT - Clear knowledge and application of the concept

Job criteria for job ad : Manager, Investigations & Fraud Risk Job category :

Industries :

Banking, insurance, finance
Employment type :

Permanent contract
Region :

Erongo - Hardap - Karas - Kavango - Kunene - Ohangwena - Omaheke - Omusati - Oshana - Oshikoto - Otjozondjupa - Windhoek - Khomas - Zambezi
Experience level :

5 to 10 years
Educational level :

Spoken language :

Number of Position(s) : 1


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